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Delivering a fantastic customer experience

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Miss Janet Chingles
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... The experience I had customer service wise was second to none. Everything is taken care of for you, no stress. As I didn't like going to garages as I was on my own. Now I look forward to going as this was my third experience and I am now looking forward to going again hopefully to upgrade my car next. Thanks to all your team
Katie Atkinson
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... Very quick with my car. Had fantastic customer service from Phil, showed me the app for my car.
Miss Valerie Killeen
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... Always treated well and feel like you are well cared for from arriving to leaving.
Ms Nakhaei
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... Friendly staff and helpful to offer me free coffee and breakfast, and sorted out the problem very quickly.
Mr Malcolm McBryde
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... The staff were incredibly friendly and helpful, and they treat you as a person, not just a customer

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