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Delivering a fantastic customer experience

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Harry Hodgson
Pulman Volkswagen Durham, New Vehicle - everything was explained to us in great detail of how the car worked by Malcolm. the staff are always very helpful and cheerful when you go into the show room nothing is a problem to then. very pleased at the way everyone treat us when we went to pick up the car everyone so helpful.
Matthew Winn
Pulman Volkswagen Durham, New Vehicle - The test drive car was fully, prepared and was the model I was interested in. The collection of the new car was perfect and a most enjoyable experience. The different models specifications were explained fully and suggestions were made on my chosen requirements. Laura was very patient and answered all my questions and queries. Everyone made me feel valued. Everyone of the staff I came in contact with were friendly and made sure I was directed to the right person.
Edward Mullen
Pulman Volkswagen Durham, New Vehicle - Received details of the car by email when considering the purchase. Well conducted Test drive and once decision made to purchase, fully informed of all the options and details. Kept up to date on the progress, including a Video of the new vehicle. Fully explained handover. Great experience. Great Service from Sales & Chris Taylor.
Laura Ingham
Pulman Volkswagen Durham, Approved used car - Great from start to finish, couldn't ask for anything better for my first car buying experience. Thanks again
Taylor Grindley
Pulman Volkswagen Durham, Approved used car - Great showroom and staff. James didn't act like the sleazy car salesman that everyone sterotypes and that made for a much more pleasent experience. I would like to think that i will bring future custom based on my experience with you thus far!

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