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Delivering a fantastic customer experience

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Mrs Catherine Glaister - Pulman Volkswagen Sunderland
There was no pressure from the salesman when we first visited to make enquires about the car we wanted to buy. He was very helpful without being pushy. He was very approachable and easy to talk to, giving the level of detail I required.
Mrs Dobbing - Pulman Volkswagen Sunderland
I liked the excellent staff. They did not try and steam roller me into a car they wanted shot of. I have bought several cars from this garage and I highly rate the staff. They are friendly and professional as well as knowledgeable. Credit where credit is due!
Miss L Richardson - Pulman Volkswagen Sunderland
I was always kept in the loop with what was going on with the car, receiving personalised video updates from my salesman Steve Young. It made the experience more exciting being able to see behind the scenes, for example when my car was delivered to the branch.
Miss Joanna Hay - Pulman Volkswagen Sunderland
Friendly and made very welcome. Looked at all possibilities to make it possible to purchase new vehicle. Contacted as required to keep me informed, but not excessively. Easy to contact as contact details made very clear.
Mrs. Lesley Richardson - Pulman Volkswagen Sunderland
Welcome and hospitality at garage by all staff plus friendly attitude, professionalism and knowledge of salesman.

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