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Delivering a fantastic customer experience

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Mr Fredrick
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... The sales advisor initially when looking at a used car offered a test drive. However he went inside and send someone else out. However the person he sent out was James Earnshaw who gave me a test drive of the car, gave me some figures and spoke to me about the financing side. I asked him if I would be better getting a new car, especially since I really wanted a diesel. He went through some details with me and ended up helping me pick the best car I have ever bought, which is my new Golf. My partner was so impressed, she also asked him to help her buy a new Polo. The service we both received from James was incredible. There was no pressure selling, no stupid offers valid for a day etcetera. It was just a really good, straightforward service and we will definitely be back to see James in two years when I need another car.
Mrs Paula Moore
Pulman Volkswagen Sunderland, New Vehicle - What did you particularly like when buying your new vehicle?.... Steven Young saw us all the way through the sale. He was helpful, reliable and professional. He answered all the questions we had and felt confident in the sale all the way through. He was a pleasure to deal with, listened to what we wanted and couldn't have been more helpful. We are really enjoying our new car.
Mr Laverick
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... The professional attitude of the people at Pulman Durham, the lady at reception and the salesman Dean
Mrs Palmer
Pulman Volkswagen Sunderland, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied? Speedy execution of job. Helpful staff. Adequate information to allow decisions to be made. Great.
Mrs Susan Keedy
Pulman Volkswagen Sunderland, New Vehicle - What did you particularly like when buying your new vehicle?... Barry was really helpful and gave me suggestions as to the best buy for my needs and gave me time to think over all the details and finance. He was friendly and very professional in his approach and manner. He also gave me time to look at other cars in the showroom without pressure which made me feel comfortable and under no pressure to make up my mind

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