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Delivering a fantastic customer experience

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Mr Paul Allison
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... I'm looked after every time I visit.
Mr Hill
Pulman Volkswagen Sunderland, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Very clear about prices, very customer focused. Very reliable. Told me exact prices and no hidden charges
Mr Michael Farrell
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Efficient, friendly service. Staff ready to greet, park and documentation, hire car ready. In and out quickly.
Mrs Marian Woodhead
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Very well-trained and pleasant staff. They were informative and willing to help with any questions
Mr Stowers
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied? Everything was really professional. From booking the vehicle in with Lisa on reception and having my car collected and delivered from Darlington and kept informed with its progress on its visit.

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