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Delivering a fantastic customer experience

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Mrs Atkinson
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... I thought it was friendly and professional, I liked how there was a cafe within the showroom.
Mrs Butteris
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... We were treated with patience, tact and respectful politeness, which allowed us plenty of time to make the best choice for our needs, especially when we desired to change our minds on choice of a car. This means thanks to their wonderful attitude not only is have been enabled to go away with a car that we are thrilled with, but also feel we have made friends with the staff and James Earnshaw so that we will be dropping in again to see them and we thoroughly endorse their work.
Mrs Whitmore
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle? Scott Jenkins was excellent throughout the whole process. He was professional, friendly and explained everything in great detail. It was a pleasure doing business with him and he is a credit to Pulman.
Mrs Paula Nelson
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... We felt welcomed and all of our questions were answered fully by Mark Stafford. However, we did not feel pressured to buy whilst in the showroom or afterwards which was a huge positive and one of the reasons we decided to buy from Pulman Volkswagen, Durham
Mrs Owens
Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... Mr Michael Stones, the salesperson at Durham Volkswagen, was really helpful to us when we were asking questions about the Volkswagen Polo and went out of his way to explain everything to us. We didn't feel pressured into something we didn't want to do and he made the experience really easy for us. He kept in regular touch with us and made the handover of our new car a special occasion. I have had Volkswagen Polos in the past and wanted to go back to having one again for reliability and because they are an ideal size, with a good boot size. You can tell the quality by the way the doors shut

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