Feedback

Delivering a fantastic customer experience

Latest Feedback


Mr Hellens
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Efficient, polite and professional. I phoned and booked an appointment quickly, the car was collected and returned on time by a polite and pleasant employee.
Mrs Coomber
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Great customer service, kept well informed, information about the car on the initial visit and regular updates regarding progress towards the delivery date.
Dr Mitchell
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Easily scheduled, easy and courteous booking in, courtesy car provided, vehicle well presented on collection, clear explanation and documentation
Mrs Stirling
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Very welcoming, starting with the man in the car park directing customers to a space! Reception staff pleasant, offering free coffee. Also car was ready much earlier than expected, 11am rather than 3pm.
Mr Smith
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Efficient receptionist and staff, nice coffee.

Copyrights © 2017 All Rights Reserved by Mike Pulman Ltd.
Authorised and regulated by the Financial Conduct Authority.