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Delivering a fantastic customer experience

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Mr Palmerley
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Very professional and customer focused. All staff were very knowledgeable, friendly and helpful. Booking, arrival and work on the car were of the highest standard.
Mr Turley
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Good people and a good approach. Reception was friendly, technician was informative. Salesperson, Michael Stones, whom I buy all my cars off had a good chat with me regarding next deals.
Mr Fletcher
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Easy efficient process good communication from staff easy booking service and check good welcome from staff. Service finished earlier than expected and received text and video email of inspection.
Mr Hewitson
Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied? Pleasant and helpful, the whole experience was very professional and courteous.
Miss Janet Chingles
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... The experience I had customer service wise was second to none. Everything is taken care of for you, no stress. As I didn't like going to garages as I was on my own. Now I look forward to going as this was my third experience and I am now looking forward to going again hopefully to upgrade my car next. Thanks to all your team

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