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Delivering a fantastic customer experience

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Miss Caroline Mace
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... The attentiveness and professionalism of the staff, they could not do enough for you and were very polite
Mr Stephen Bond
Pulman Volkswagen Sunderland, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Barry Dawson could not do enough to make me feel so at ease and important
Miss Helen Wood
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Always excellent customer service. Driver very, very friendly who took me in and return from work, Barry. Thank you.
Mr Ian Blacklock
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Friendly staff, made very welcome, also made to feel very special.
Mrs Pattison
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... The girl at the service desk was helpful and polite, and the whole procedure was smooth, hard to beat.

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