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Customer Reviews

Delivering a Fantastic customer experience

4.9/5

Based on independent feedback
from 231 verified reviews.

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Aug 14, 2020

Straight to the point

Good service from booking appointment to dropping off car picking up courtesy car and recieving news about my car and picking it up again...simples .

Alan rivers

Aug 14, 2020

Pulman VW service

A very seamless experience from the car being collected, the service and MOT being performed and my being collected to pick it up. The car was returned in much better condition than it went and looked fantastic after its valet and clean.

Anonymous

Aug 14, 2020

Very good service

Everything from the booking of the service and MOT, with pick up and return service, to keeping me informed of the service and what needed doing, and completing the work and the MOT, was extremely well done. This was a great help as we were coping with family illness at the time. I will definitely use them in future.

Anonymous

Aug 14, 2020

Stress free experience

Efficient check in. Relaxing waiting area with complementary coffee & snacks. Wi fi. Car ready on time & returned washed. Very pleasant staff

Anonymous

Aug 14, 2020

Service Review

Really helpful staff, very knowledgeable. Fantastic service too, can not fault Pullman service at all. 100% happy

Jason Platt

Aug 14, 2020

Exceptional polite, prompt and profession service.

The staff were always extremely polite and very helpful at all times and went out of their way to help.

christine Langley

Aug 14, 2020

Great service by a welcoming caring team.

Great service by all staff involved.Kept up to date about progress of car and outcomes of repair.Really pleased with the whole experience.

Anonymous

Aug 14, 2020

Car picked up and returned without any effort from me. Great.

Driver came and picked up my car at time stated. Was kept informed of progress and car was returned when promised. What more can anyone want.

Kathleen Marley

Aug 14, 2020

Pulman Durham after sales care.

I had recently took my car to get repaired under a warranty event with the work being carried out to a high standard. However, the tracking / steering alignment was out of place after the work had been completed. I’d phoned Pulmans Durham to report the problem and got booked in straight away at a convenient time for myself by an exceptionally polite and helpful woman. Once I’d arrived at the garage I was directed and greeted by the polite car park attendant. From there the customer service I r...

Callum Hornsby

Aug 14, 2020

Fast and efficient service with no fuss.

Even though I run an older VW Golf I have always found the service at Pullmans efficient, friendly and have always managed to fix issues the local garages sometimes were not able to deal with.

Anonymous

Aug 14, 2020

Trustworthy Garage to do business with

Wanted a 3 yr old Polo Auto. Got what I wanted in 10 minutes at the price/condition/mileage I wanted. Great salesman (M.Stones) bought cars before which were excellent.

Keith Gibson

Aug 14, 2020

Good friendly service at all times.

This is the third new car that I’ve purchased from this dealer. I’ve always received very good service and advice from the staff. Would certainly recommend this firm to others.

Colin Bird

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Based on independent feedback
from 231 verified reviews.