We're experiencing high volumes of service enquiries, we are responding to every enquiry within 48 hours, a member of the team will be in touch. Pulman Volkswagen Durham is open for service appointments and for car sales. Pulman Volkswagen Sunderland remains closed. Thank you for your patience. Read the Pulman Covid-19 statement for all our latest updates - Find out more

Customer Reviews

Delivering a Fantastic customer experience

4.8/5

Based on independent feedback
from 266 verified reviews.

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Feb 25, 2020

First class service

First class after sales service, they couldn’t have been more helpful would highly recommend Pulmans at Durham

Tom Jolly

Feb 25, 2020

Excellence

Excellent customer service. Always offer a complimentary drink and a snack when having work done. Not over pricey

Anonymous

Feb 25, 2020

Friendly, helpful,professional staff.

Service is always very friendly and helpful here. Staff are very professional. Work was done on time with no fuss.

Michael Thomas

Feb 25, 2020

Tiguan R line

Professional and polite service, no pushy sales. Quality car and sorted what we wanted doing would highly recommend James.

Kathrine Elliott

Feb 25, 2020

Service Review

Very helpful and knowledgeable staff who went above and beyond to ready my new car during a busy festive season.

Anonymous

Feb 25, 2020

Service Review

I would recommend Pulmans Volkswagen and buy another car from them. They truly explain the whole process and my sales advisor was amazing

Anonymous

Feb 25, 2020

Customer friendly

From being greeted by the receptionist to completing my purchase I was treated with respect and made to feel completely at ease.

Anonymous

Feb 25, 2020

Service Review

The staff were excellent, it wasn't a new car I was treated so well I felt like I was buying a new car 🚗, well done to Pullman Durham.

Kevin Weaver

Feb 25, 2020

Service Review

Brilliant customer service. The guys and girls at Pulman Sunderland go the extra mile to ensure fantastic customer service is delivered.

Anonymous

Feb 25, 2020

Good all round

From the minute we walked through the door we were greeted and welcomed, all was in order and we were expected. We had breakfast and felt looked after. We were kept up to date with the progress of the service and I took home a serviced clean car.

Anonymous

Feb 25, 2020

Courteous staff and efficient attention to work required.

Courteous staff and efficient attention to work required to my motability car that I bought from them a year ago. They also washed and hoovered the car as well!

Gordon Wingrove

Feb 25, 2020

First time with Pulmam Durham..... Excellent

This was my first time using Pulmam Durham to service my vehicle and I couldn’t fault the level of customer service, from the initial phone call to book in to the collection of the vehicle after the service everything and everyone involved was first class

Gary Rowland

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Based on independent feedback
from 266 verified reviews.