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Delivering a fantastic customer experience

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Mr Otun
Pulman Volkswagen Sunderland, Aftersales - I was driven home after I delivered the car and then collected when the car was ready. My inconvenience during the whole experience was minimal. The car had been washed and vacuumed satisfactorily I experienced no problems whatsoever during the visit The service team were very courteous and professional and were aware of the work needing to be carried out on my vehicle. Staff were courteous, knowledgeable and respectful. The engineer responsible thoroughly examined the car and found no defects
John Bonarius
Pulman Volkswagen Durham, Aftersales Department - Brilliant I had no holidays left to bring the car in for service and the free call and collect service is first class. Valeting and cleaning service brilliant. Saved me a job thanks. Well organised fast efficient service and a very helpful company First class all round well done Pullman VW . You will definitely be carrying out my next service and mot even though I am a time served engineer myself. Used to always buy Fords but their service is not a patch on Pullman VW Value for money work carried out to a high standard
Mo Yusuf
Pulman Volkswagen, Approved Used Vehicle - We were seen straightaway and James answered all my questions. James promised the car would be ready and it was ready on the day we collected. I trust Pulman and James
Kay Walsh
Pulman Volkswagen Durham, New Vehicle - Absolutely over the moon customer service are just so easy and laid back and very welcoming. Again Mick Stones was totally honest and up front with everything. kept up to date from start to finish with everything cant fault anything Mick Stones sold my daughter her first car and that's why we returned to him for my wifes new car. Mick Stones perfect gentleman top class
Sarah Anderson
Pulman Volkswagen Durham, New Vehicle - Knew I was in safe hands. Fantastic advice and information. Very impressed. James Earnshaw was extremely helpful, friendly and attentive.

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