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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, New Car sales - The sales man Scott Jenkins was friendly, prompt and kept in touch via email and phone. I changed from a polo I am a long term VW customer of 20 years but needed a bigger car - we explored a polo , golf and T Roc - we also explored a Tiguan but it was out of my financial reach at this time. I did internet research from the links the salesman sent He also sent me some videos of the cars in the showroom I had two showroom visits - once with my children and once alone. swift - email correspondence. They offered the children hot chocolates and encouraged them to use their Ipads to make pretend sales videos - this kept them happy and busy whilst we talked numbers. respectful, friendly , not rushed.

Pulman Volkswagen Durham, New Car sales - Fantastic service pop given to my child to keep her occupied. Sales person Mick Stones couldn’t do enough for us. The service from Pullman’s was above and beyond everything went smoothly and went through very quickly.