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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

801 Reviews

Pulman Volkswagen Sunderland, New Car Sales - Barry made sure I fully understood everything, even repeating things to me. Good advice, I loved the video I was sent when my car was ready to pick up. Very friendly and not too pushy. I was offered a hot drink and the salesman couldn't do enough for me

Pulman Volkswagen Sunderland, New Car Sales - The retailer was very considerate and accommodating in my circumstances which has went a long way and is very much appreciated. I was given the best advice possible in my current situation and it was worked out very well for me. In my current situation, I was not able to test drives cars, I was needing to reduce the amount I was paying monthly, the employee understood this and gave me the best deal possible, this in turn has saved me a lot of money monthly and I now have a brand new car which is perfect. I could not of asked ofr anything more, the employee went above and beyond his needs to cater for me. All T&Cs were clearly read to me, and everything was broken down perfectly so I understood the full process. Contact was great, I was kept up to date all of the time. I cant speak highly enough of the employee who dealt with me. I have bought a new car off him previously and he dealt with me brilliantly then. This time he went above and beyond his needs to satisfy me and that I appreciated greatly. I was treated superbly, everything I asked for was given to me with minimal fuss.