Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Timely, efficient. Good communication. Friendly staff. Car was booked for service. Warning light came on. Stopped at Durham, engineer looked and recommended not to drive. Reception offered to change booked service for the next day and fix the problem the warning light was highlighting. A driver was made available to take me home. The car was ready early the next day, the main part was under warranty, so much cheaper than expected. Car was returned to my home. Reception contacted me twice to keep me informed. I received the courtesy inspection video and was able to authorise work. All told, I was delighted with the quality of the work and the communication from the staff.