Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... The car was purchased for my 17-year old daughter, who had only just passed her test. Mark Stafford was lovely with her from start to finish. He was patient and considerate during her test drive and explained everything fully to her during the purchase process. The little touches of a personalised video message, unwrapping her car, her personalised sign and her Volkswagen teddy bear made the excitement of buying her first car even more special. I doubt he has ever had a happier customer! Her car is perfect and we would recommend Pullman Durham to others.

Pulman Volkswagen Sunderland, New Vehicle - What did you particularly like when buying your new vehicle?... I loved how Steven Young helped me through every step of the way! Always very helpful and quick to respond to me