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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... The sales advisor initially when looking at a used car offered a test drive. However he went inside and send someone else out. However the person he sent out was James Earnshaw who gave me a test drive of the car, gave me some figures and spoke to me about the financing side. I asked him if I would be better getting a new car, especially since I really wanted a diesel. He went through some details with me and ended up helping me pick the best car I have ever bought, which is my new Golf. My partner was so impressed, she also asked him to help her buy a new Polo. The service we both received from James was incredible. There was no pressure selling, no stupid offers valid for a day etcetera. It was just a really good, straightforward service and we will definitely be back to see James in two years when I need another car.

Pulman Volkswagen Sunderland, New Vehicle - What did you particularly like when buying your new vehicle?.... Steven Young saw us all the way through the sale. He was helpful, reliable and professional. He answered all the questions we had and felt confident in the sale all the way through. He was a pleasure to deal with, listened to what we wanted and couldn't have been more helpful. We are really enjoying our new car.