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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Durham - I found the service to be first class. Malcolm Galston was helpful and nothing was too much trouble. He took the time to research models and give accurate pricing so we could make an informed decision. It took several meetings and phone calls before we settled on our particular model but Malcolm always was patient and efficient in getting quickly back to us with new information. He met the exact time scale I needed for purchasing the car for my daughter and his preparation and explanation of all the many and varied features of the car was excellent at the handover stage. At every point his explanations were thorough and helpful.

Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... There is a polite friendliness, with everyone eager to help. When I say eager to help, everyone is wide awake and looking to customers to offer assistance. This may appear to be normal and obvious but it isn't elsewhere. I would like to mention Michael Stones in sales, who we always go back to because of his attention and friendliness