Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... Mr Michael Stones, the salesperson at Durham Volkswagen, was really helpful to us when we were asking questions about the Volkswagen Polo and went out of his way to explain everything to us. We didn't feel pressured into something we didn't want to do and he made the experience really easy for us. He kept in regular touch with us and made the handover of our new car a special occasion. I have had Volkswagen Polos in the past and wanted to go back to having one again for reliability and because they are an ideal size, with a good boot size. You can tell the quality by the way the doors shut

Pulman Volkswagen Durham, Aftersales department - What was it about the service experience at the Retailer that made you extremely satisfied?... Efficient, polite and professional. I phoned and booked an appointment quickly, the car was collected and returned on time by a polite and pleasant employee.