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Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, Aftersales Department - What was it about the service experience at the Retailer that made you extremely satisfied?... Reception staff extremely polite, friendly and very professional. They went through everything before we left the car and asked how we would like to be contacted when car was ready or if they needed to speak to us about any work. We were advised that the car would be about two to two and a half hours and the car was ready in two hours. It was returned to us in a clean condition. We were told about the work Carrie out and received a paper report at the time and an email report was also sent through. The reception staff also ensured we were served refreshments whilst we waited