Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

801 Reviews

Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... The whole experience was so efficient and friendly, from the gentleman in the car park showing where to park, to the reception staff and everyone else involved.

Pulman Volkswagen Durham - May I just add, as may father's daughter and carer, that Malcolm responded very sensitively with regards to my father's hearing impairment and was mindful of his age and vulnerability,without being in any way condescending. Understanding the amount of information my father was processing, Malcolm even offered to come out to the house to go through it all in person so he wouldn't feel undue pressure in making this big decision. We are delighted for my sister and my father is relieved to know she has a beautiful safe new vehicle in which to transport her family. Malcolm is a great example of a dedicated and professional employee of whom you should be most proud. Thank you so much.