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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - Dealt with the same person from start to finish, Chris Taylor was very accommodating, and very importantly honest. I waited 7 months from ordering to getting the car, I could have been very disappointed, but the dealer set the expectation levels at the start and kept the communication going right the way through. We discussed 2 different cars at the start, talked through the options and agreed on the car I opted for. The car I bought wasn’t available to test drive as the engine spec hadn’t been released yet, but they did make sure I could drive the closest possible spec. Overall, the purchase was an enjoyable one, I would definitely use Pulman again. The whole garage are very friendly and helpful

Pulman Volkswagen Durham, New Car sales - Accommodated our availability and organised with customer in mind. Abbi Didn’t try to up sell just listened to what we needed and wished to have. Fully test drove car appropriate roads and option to extend. Brilliantly updated throughout couldn’t fault. Excellent service on par with what I would expect from VW sales and fully felt that custom was welcomed and customer needs were part of the equation Treated as a priority updated throughout and understood our particular needs.