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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Approved Used Car - What was it about the experience that made you extremely satisfied? I first of all enquired about a different car via email, this suits me due to my current job the sale representative under stood this and responded as needed. After thinking things through , I changed my mind about the first car I was looking at but after speaking to Jamie, he advised me about another car which was more suitable for my needs, again viewed via the internet but went into the show room that evening to view the car. No messing around on arrival, Jamie looked after us and also managed to entertain our child at the same time as carrying out a very professional service.

Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... The whole experience was so efficient and friendly, from the gentleman in the car park showing where to park, to the reception staff and everyone else involved.