Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, New Vehicle - Things were dealt with efficiently, including a short video of the salesman Chris Talyor sitting in our new car demonstrating. It is six years since we bought a new car and things have moved on very speedily, so sometimes I felt that so much information was given that it was difficult to take it all in. However, my wife and I have driven the car after receiving it and know the safe basics of driving the T-roc and gradually add on the extra items available when driving the car, using the Manual the help us along. We were made very welcome in the sale room and given coffee to help us along with all the usual paper work, etc. Salesman was pleasant and patient in that he explained everything thoroughly and if we were not certain of something, he explained and demonstrated again
Pulman Volkswagen Durham, New Vehicle - Everything happened as was discussed. I knew exactly what the process would be. Was given time to look at all options and never put under any pressure by Jamie. My needs were at the forefront of the discussion. Email info was very helpful and kept me abreast of developments/timings etc. The whole experience was very professional and I always felt valued. Very courteously. Always made to feel a valued customer.