Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... We'd had the initial service experience at Lookers Teesside and it was dreadful! So bad in fact, we had lost all faith in Volkswagen and vowed never to buy Volkswagen again. Lucky for us, we had purchased a service plan, which was transferable to Pulman. WHAT A DIFFERENCE!!! Every single member of their team, even the girl who I initially spoke to about booking in, was professional, helpful and gave the impression that they were happy to go that little bit further, the reason we chose Volkswagen initially!