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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham - What did you particularly like when buying your new vehicle?... I appreciated the interaction with the salesperson Alan Franics and the subsequent frequent contact once the sale had been agreed. I was also particularly impressed with the personal level of contact, the whole environment in which the transaction took place, the ambiance and atmosphere of the sale room, all of which added to the whole car buying experience. I would certainly think about returning to Pullman if I was ever in the fortunate position of being able to buy a new or even used Volkswagen again.

Pulman Volkswagen Durham - What did you particularly like when buying your new vehicle?... I didn't initially attend the golden ticket event intending to buy a new car but that is exactly what did happen. I found the process from start to finish was smooth and straightforward with more than adequate time and assistance given by Scott, the salesperson, in helping me to consider all the issues and to make the decision to purchase a new Golf. At no time did I feel that I was being pressured into purchasing the car, which allowed me to make the decision to purchase in my own time. This undoubtedly was the best part of the process