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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

DURHAM SHOWROOM - What was it about the experience that made you extremely satisfied?... Jamie Carfoot is probably the best salesman I have ever dealt with and I have owned over 30 cars since I was 21, I'm now 59. It was a pleasure to deal with someone who is so professional, knowledgeable, courteous and friendly in such a fresh and natural way. I got the impression while at Pulman Durham that his attitude is probably typical of the sales team there. I will certainly be back to buy my next car and I am already considering buying a car for my partner from Jamie and will discuss this with him very soon

DURHAM SHOWROOM - What was it about the experience that made you extremely satisfied?... I've been a Pulman customer for a few years now, always been happy with the service they provide. When buying my new car, Alan made the experience feel personal, kept me updated at all times, made the whole process feel easy.