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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

SUNDERLAND BRANCH - Every part of the experience was perfect. Especially the time and patience shown by Paul Souter. I've recently been in a RTC and the understanding and courtesy shown by Paul was so helpful and reassuring. I didn't feel like just another person buying a car, I felt like the only person to ever but a car. I cant wait to get my confidence back and fully enjoy my new car. Thank you to everyone at Pulman Sunderland

DURHAM SHOWROOM - What did you particularly like when buying your new vehicle?... The team at Pulman are always polite and friendly, warm and welcoming. We have always dealt with Chris Taylor on the sales team and he has always been so friendly and helpful that we took our daughter to see him for her first car. He remembers our names and asks about our family and generally makes us feel welcome