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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - Pulmans kept promise to get in touch within set timescale following previous purchase. Transaction completed within week to meet my requirements. Friendly professional. Discussed options which I had in mind. Provided advice on various specifications then provided estimated costs for 2 vehicles short listed. Ensured that customer requirements fully met. Single point of contact and empowered salesperson is much appreciated (and contrasts with my experience of other marques where salesperson defers to business manager on all aspects of finance protracting the process and reducing confidence in the team).

Pulman Volkswagen Durham, New Car Sales - Excellent Service. Really Pleasant Transaction And Sales Executive Was Really Helpful. Nothing Was Too Much Trouble. Probably The Best Experience I Have Had In Over 50 Years Of Car Buying. Excellent. Told Sales Executive what I was looking for and got exactly the car I wanted. Was provided with all the information to ensure I was buying the correct car and although I declined a test drive I was shown the model I was interested in on site. Overall it was a pleasure to do business with the Pullman Group and I would certainly recommend to friends or family.