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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, New Car Sales - From testing driving the car to collection nothing was a hassle. Excellent advice given on which model to go for. I appreciated the ability to test drive the car with my husband and the opportunity to have a good look around it. I had closely tracked the release of the Tourareg but had intended to keep my existing car for another year. However, after driving it and being offered a great deal, I couldn’t resist. Everything was explained clearly and concisely by the salesman Chris. Excellent service service as always.

Pulman Volkswagen Sunderland, New Car Sales - After the order was placed I was kept updated with e-mails and telephone calls. Salesman was knowledgeable and knew what was new that I didn’t have on my car thereby giving me the best model option. As a long time Golf owner I did not opt for a test drive. My experience with the dealership was very straight forward and I was kept well informed. It is not their fault that the delay in delivery is so long. A very straightforward experience. One visit to order. Good communication whilst waiting for delivery. One visit to collect. Car ready and waiting. Salesman explained the features and set up things that needed setting up. Took photographs of us taking delivery which were then e- mailed to us. A very pleasurable experience. Ordering was smooth and efficient. Options were discussed for my new car. A value was given for my car. Sale agreed.