Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - just to say how kind helpful and thoughtful Claire was...I wasn't a customer buying a car ..just someone who was completely stuck with no car and no phone. I came into the garage just to the cafe for a coffee and to ring for a taxi home. Claire was finishing her shift and offered me a lift home with her...when I think of all the Management seminars and customer service etc that is taught she showed genuine care and empathy which can't be taught ..I wanted to let you know as anyone I speak to I will be mentioning her and the garage ..if you have staff like her it will certainly be a success...

SUNDERLAND BRANCH - What was it about the experience that made you extremely satisfied? ...The excellent customer service I received and friendly service. This is our second purchase within six months. We are over the moon with our car, I love it!!!!