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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car sales - Excellent process and very good communication Listened to what I wanted. Let me have 2 test drives on different days which was great for me to make sure it was the right car and drive. Excellent communication and very good system for documents on email. Excellent, always an enjoyable visit.

Pulman Volkswagen Durham, New Car Sales - From ordering my new car to very last minute when i collected my car was kept up to date, if i ever had any problems I rang the garage and they were solved very quickly and efficiently. Sales advisor, Neil Burnham, was exceptional from start to finish, explained everything to me, give me different options on my new car. The customer service given by certain member of your staff was exceptional, and to a very high standard which i appreciate very much, neil Burnham and a member of staff called jack were excellent from start to finish.