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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, Aftersales Department - I was very satisfied. I honestly could not find fault with anything. I picked a date and time to suit me, a courtesy car was ready as requested, and all the staff I dealt with were friendly, polite and efficient. I was extremely satisfied. Everything was clean and tidy, and the place reflected a thoroughly professional approach. I received letters in good time advising me of work needing to be done, as well as my annual service etc. I rang up and was soon booked in. On the day, there was no waiting around, I was attended to immediately. And although there was quite a lot of work to be done on my car, it was completed sooner than I had expected. Everything was done efficiently, staff were friendly and polite, and the courtesy car was clean and tidy

Pulman Volkswagen Durham, Aftersales Department - The price quoted for my 2 year service was competitive and booked easily over the phone.While the car was in the workshop I was contacted by text to say a health check had been done with no concerns.When I booked I was told the car would be needed for a number of hours and right on que I was contacted by text to say my car was ready.The car had been washed and the floor mats shook outside. The whole process was dealt with professionally and efficiently.