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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

DURHAM SHOWROOM - I am absolutely delighted with the service I was offered. Scott looked after my interests very well, and answered any questions I had. He was great to deal with and I will happily deal with him again and recommend him to my friends when they want to buy a VW. My car was ready on time and in fantastic condition. I was also very happy that Scott took plenty of time with us for the test drive, and getting grips with the parking assist. Thank you so much.

DURHAM SHOWROOM - I would just like to say a big thanks to Chris Taylor who did the handover; he was fantastic in showing my wife and I around the car incorporating every detail of it's features. He even allowed time to show me the parking assistance and adaptive cruise control out on the road; features that would have taken me days to learn, I'm now more than capable of using immediately. My wife loved how the car was presented to us in the showroom; nice little touches go a long way. We left yesterday feeling ecstatic, and Chris should be commended for that, so I would say there was nothing else you could have done to improve our experience. This is our first experience with Pulman and we will definitely be returning.