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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

DURHAM SHOWROOM - My only minor gripe with the garage was parking, aside from that everything is really positive. The garage in nice and spacious, I was welcomed at the front desk each time and quickly directed to Chris' whereabouts. I was Offered Tea and Coffee each time, coffee was really good too, the café area was good and I imagine it's good for customers getting their vehicle serviced to make use of the high quality food and drink and see through into the service area. I was in contact with six VW garages, I attended four of them and yours was the best of them all, in my opinion. Chris was outstanding from the very start, we were able to acknowledge from really early on that I was a 'car man' and knew exactly what I wanted, at no point did he try and give me the 'salesman' talk, I've had experience before of salesmen trying to belittle my knowledge of the cars and of finance, on occasion I have bested them (this happened at a different VW Garage) and even resorted to Googling whatever I had said to show them. Chris was extremely polite, he was brilliant with my step-son and was extremely knowledgeable of the cars, he was the only VW guy I spoke to that knew the Golf R Estate came standard with DSG and there wasn't a manual option. Had great chats with him about Germany and the older cars Mk1 Golf GTIs etc. and if the time comes that I want another VW I would come straight back to him first... which is the first time I've ever said that about a dealer let alone a salesman. Really pleasant experience buying from you, I would (and already have) recommended your garage to a couple of my friends, told them to go find Chris and you'll be well looked after. If you want to know any else, feel free to get in touch

DURHAM SHOWROOM - I would just like to email you in regards to the service we received at your Durham branch. We were extremely happy with the service that Chris provided. He was friendly, enthusiastic, and polite. He explained everything in detail so that we fully understood every aspect. He did not rush us but at the same time he did not drag things out and got straight to it in our appointments we had which we liked. We felt like he did the best he could in terms of getting us a good deal and we left the branch feeling happy. We liked that we were kept up to date with a video of the car arriving at the branch. Chris is an asset to your team!