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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - Showrooms set out very well and all staff very friendly and helpful Sales team very helpful and well informed The sale person I felt with was informative and kept me updated throughout Overall experience was 1st class sales team well trained and knowledgeable Refreshments were offered and accepted. Exceptional customer service from Pullman staff

Pulman Volkswagen Durham, New Car Sales - Salesman Jamie kept to appointment time but I was never made to feel rushed. Use of Ipads to explore colours/specs etc was really helpful Jamie took time to explain each model and answer all my questions. I was happy that I could make an informed decision. Explored all available colour choices and specs. Was able to test drive Great communication from Pulman. Buying a car was made easy - Jamie talked me through every step and made sure I was happy All staff were polite, courteous and very helpful.