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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

DURHAM SHOWROOM - First and foremost the service we received from Gary and the sales team was outstanding. I really felt that Gary went out of his way to provide me with the best deal and support when selecting my first car. Furthermore, the whole process was made enjoyable by Gary's personable and friendly nature bringing a bit of humour to what could be a dull process. Overall, my family and I were extremely impressed with the impeccable customer service delivered by the Pulman sales team and would most certainly look to Gary when choosing my next car.

DURHAM SHOWROOM - I just wanted to take the time to let you know how happy I am with my new car and with the service I received at Pulman. I have been buying cars for the last 24 years and have never enjoyed the experience as I've always felt patronised or intimated in this predominately male industry. A friend of mine recommended Pulman and Jak and I came along with reserved expectations and didn't think I would change from Audi but I have to be honest, I was been blown away. Jak balanced humour with the necessary information about the vehicle and different financial options. His honesty and sales technique really did seal the deal. I have since recommended Pulman and Jak to all my colleagues and friends - particularly the females ones as I couldn't fault the service from that perspective. In an era where complaint comes easy and praise is sparse - I just wanted to say a massive thankyou & ask you pass this onto Jak also. He is a real asset to car sales and Pulman.