Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

815 Reviews

Pulman Volkswagen Durham, Aftersales Department - I’ve been going for over twenty years. It’s unlikely I would continue if I wasn’t extremely satisfied, as it not my most convenient VW garage. I tell you every time how excellent the whole VW experience at Pulman is. If there was a problem I would say. I use and recommend Pulman exclusively for my cars, and am more than happy with every aspect, from the customer care, to the mechanical care, to the food and the ambiance.

Pulman Volkswagen Sunderland, Aftersales Department - Service was done quickly and efficiently and I was able to wait in a comfortable waiting area. All of the highest standard, as usual. Very satisfied as usual. The arrangements were made in a prompt and competent manner. Nothing else to add, just that it was a pleasant, stress-free experience as usual. Once again, very satisfied. I was able to wait in a very comfortable area with tea and coffee available