Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

SUNDERLAND BRANCH - What was it about the experience that made you extremely satisfied? Everyone was polite and courteous, no pressure salesman and nothing was a problem to them. It was the second vehicle I have bought from them and compared to other companies they were way above them in every respect.

SUNDERLAND BRANCH - What was it about the experience that made you extremely satisfied?........ Attentive and personable staff, made an effort to understand exactly what we wanted. When the salesman was away (Kevin) the Sales Manager (Lee) made proactive contact and positive suggestions to help conclude the sale with us but was in no way pushy. We were treated with courtesy and respect throughout and were kept informed throughout all stages of the process prior to car collection and felt valued as customers. Since collecting the car we have had several contacts to ensure all is going well and that we are happy with the purchase.