Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Pulman Volkswagen Durham, New Vehicle - Everything went very smoothly, from the initial test drive day all the way up to collecting the car. James provided a lot of information and was very clear about PCP and how everything works. While negotiating about the car James was very fair and seemed to try his best to get things to a point that suited my needs, like the car and the price ect The whole process was very enjoyable. We were seated in the cafe and offered drinks. Extremely satisfied, James treat myself and my girlfriend very well, offering drinks ect, providing advice.

Pulman Volkswagen Durham, New Vehicle - All appointments kept,coffee offered. Always a pleasure to deal with Pulman, so pleasant and professional. So long as vw make the right car I would buy it from Pulman. Can’t speak too highly of the service.. Pulman have given consistently great service for many years.. I have never had cause to grumble and have been delighted with the level of service given. Very professionally done . Malcom knows his cars and explains things well