Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

801 Reviews

DURHAM SHOWROOM - I'm very happy with the service and detail and time spent by your sales Jessica she is very helpful this will be my third golf I have bought from your company and in the past I've never had a problem in the service department as will thank you again for good service regards

DURHAM SHOWROOM - I would like to take this opportunity to say thankyou very much for the polite professional and courteous member of your team Tony Foley who sold me my new car. Buying a new car is very special moment and when you have worked hard and saved to be able to purchase something of such value, to be treated in the manner I was, is impressive and he is an abolsute ambassador to your team and VW as a whole. I will definately be buying from you again and will promote you to my friends and family, due to his customer service and the appreciation he gave me. When I came to collect my new Polo I was overwhelmed by the effort and that extra mile he went to show that your customers really are appreciated. Please pass on my deepest gratitude to Tony Foley for his amazing work ethic and making me feel that extra special.