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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - it was very refreshing the service we got from mick I'm in the hospitality business myself and know how important it is to give a great impression on yourself and the company mick did that brilliantly and was a pleasure to do business with I'm sure your standards will be the same as micks and I will definitely be recommending your company and will keep my business with you in the future .. Great stuff and much appreciated cheers malcolm and billie

DURHAM SHOWROOM - I just wanted to take a moment to thank Pulman Volkswagen and Mick Stones in particular for looking after us so well through the purchase of our new car. I certainly feel I experienced excellent customer service, and was very impressed at the handover of our new car yesterday. Everything was explained very well indeed and Mick's product knowledge was outstanding. I look forward to dealing with Pulman Volkswagen in the future.