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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - Can I just take the time to give you my initial thoughts. Firstly, this will be the second car we have purchased from Mark Stafford and you have a good ‘un there! Mark has always been very friendly, professional and knowledgeable both regarding car specifications and the purchasing process. He’s never pushy just does his job very, very well. Our new VW Golf is more than I hoped for.

DURHAM SHOWROOM - I wouldn't normally give feedback on customer service but just wanted to leave a quick note to say what a pleasure buying a car from Pulman was. Whilst your showroom is rather nice and I appreciated the long/weekend opening hours, what really made it for me was the service received from Mark Stafford, despite my endless questions and changing my mind about what kind of car I wanted several times... As my mother already has her eyes on my new car, I'm sure I'll be back for another in the not-too-distant future!