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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - I would just like to email you in regards to the service we received at your Durham branch. We were extremely happy with the service that Chris provided. He was friendly, enthusiastic, and polite. He explained everything in detail so that we fully understood every aspect. He did not rush us but at the same time he did not drag things out and got straight to it in our appointments we had which we liked. We felt like he did the best he could in terms of getting us a good deal and we left the branch feeling happy. We liked that we were kept up to date with a video of the car arriving at the branch. Chris is an asset to your team!

DURHAM SHOWROOM - First and foremost the service we received from Gary and the sales team was outstanding. I really felt that Gary went out of his way to provide me with the best deal and support when selecting my first car. Furthermore, the whole process was made enjoyable by Gary's personable and friendly nature bringing a bit of humour to what could be a dull process. Overall, my family and I were extremely impressed with the impeccable customer service delivered by the Pulman sales team and would most certainly look to Gary when choosing my next car.