Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

What did you particularly like when buying your new vehicle?...... How it was made into a big occasion as I was very excited with it being my first car. The service I received was excellent with everything being made very clear. Therefore I was very confident in driving away.

I was extremely satisfied with the service I received at Pulman VW, Sunderland. I usually do not enjoy the experience of purchasing a new car; I find some of the sales people pushy and dishonest. However, Barry made the experience very easy to enjoy. He listened to what was important to me in a car and selected suitable vehicles for me to look at. He was very informative and had plenty of time for questions from both me and my mam! I will definitely be a returning customer and would thoroughly recommend the service.