Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
DURHAM SHOWROOM - The service I received at Pulman was indeed excellent. I have no complaints to make about any of the staff that I interacted with on my recent visits. Follow up communication has not been bothersome, and has always taken into account my work schedule. I would definitely recommend the group and I hope that if and when I come back in the future the service will be just as good.
DURHAM SHOWROOM - the customer service I received when bringing my car for service was first class. The customer service I received from Mike when purchasing my new polo was again first class from sorting the car, the paperwork and when I collected the car everything was faultless, very happy with the customer service I received.