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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - I would like to take this opportunity to say thankyou very much for the polite professional and courteous member of your team Tony Foley who sold me my new car. Buying a new car is very special moment and when you have worked hard and saved to be able to purchase something of such value, to be treated in the manner I was, is impressive and he is an abolsute ambassador to your team and VW as a whole. I will definately be buying from you again and will promote you to my friends and family, due to his customer service and the appreciation he gave me. When I came to collect my new Polo I was overwhelmed by the effort and that extra mile he went to show that your customers really are appreciated. Please pass on my deepest gratitude to Tony Foley for his amazing work ethic and making me feel that extra special.

DURHAM SHOWROOM - I am writing to let you know we are delighted with our new Tiguan which we purchased through Mr Michael Stone . We found Mr Stone to be an excellent Sales representative and ambassador for VW and Pulman. He is extremely courteous, considerate and knowledgeable and was the reason we chose to purchase the new car. He was able to source a new Tiguan to the specifications required when other salesmen were unable to do so and kept us informed. My elderly father, who has limited mobility and uses a wheel chair found Mr Stone very reassuring and understanding and remarked he viewed him as very trustworthy and helpful, guiding us through the paperwork and could not do any more helping him into and out of the vehicle and driving us to the compound. We were also impressed with Gary who was working alongside Mr Stone. This is the third new car we have purchased from VW Pulman and the second through Mr Michael Stone. We see him as an important asset to VW Pulman Sales and the reason we travelled from Newcastle to purchase our new Tiguan.