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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

DURHAM SHOWROOM - I would like to thank Scott for his professional attitude with me. He was very pleasant, knowledgeable and helpful giving me options to consider that I had not been aware of. He was patient and not at all pushy, something that I have valued, giving me the space and time to make my decision over the car - which I am incredibly happy about although still getting my head around no hand brake! I would also like to make you aware that it was because of my nephew Thomas Rutherford that I came to the showroom in the first place. His confidence in your company and Volkswagen made me consider the car as an option for my replacement, he now has a number of his family owning a Volkswagen. I am more than happy to suggest your showroom to my colleagues who are often changing their cars because of the miles we do in our profession. Thank you again for a pleasant experience with Pulman Volkswagen.

DURHAM SHOWROOM - I'm honestly chuffed to bits with it and can I just say that the customer service has been second none from start to finish.