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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - I was very satisfied, I have given 5 stars because from start to finish I knew exactly what was happening, what was being organised and was kept in the loop with any updates. There was never any confusion to what was happening and it was a quick & easy, confident sale. As a young buyer I wasn't really sure what to do/expect as I currently had a car on finance but felt like I was stuck in a hole with it. I got great advice from the man who sold me my car, he talked me through it step by step and done the best he could to help me I got the chance to look around a few cars and see what my options were. And the sales team understood my needs as a young buyer I knew who i was dealing with from start to finish, and wasn't passed around which was great. I was made to feel very welcome and comfortable, and was greeted politely and professionally every time. I was talked through all the features on my new car and i checked it over before taking it, and i was 100% satisfied as it was in perfect condition. When previously buying cars i have felt very pressured and rushed into things, however it was a totally different experience at Pulman Volkswagen. I looked forward to coming in rather than dreading it

Pulman Volkswagen Durham, New Car Sales - From testing driving the car to collection nothing was a hassle. Excellent advice given on which model to go for. I appreciated the ability to test drive the car with my husband and the opportunity to have a good look around it. I had closely tracked the release of the Tourareg but had intended to keep my existing car for another year. However, after driving it and being offered a great deal, I couldn’t resist. Everything was explained clearly and concisely by the salesman Chris. Excellent service service as always.