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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, New Car Sales - The salesperson Mick Stones was knowledgable, friendly and professional and helped to make the process enjoyable and easy. Great service as always. All the documentation was taken care of, everything was explained and ready on the agreed collection date. Thanks once again to Mick for a smooth and enjoyable experience.

Pulman Volkswagen Sunderland, New Car Sales - No hard sell, excellent customer service ? Previously bought from Pulman, very satisfied. Good customer service. Great experience from start to finish. Knew from test drive(2 cars)which one we were going to choose(no brainier) Have had various makes of cars over 40 years but must say this is only second VW we’ve had and best experience in purchasing a new car. Thank you Pulman.