Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Sunderland, New Car Sales - After the order was placed I was kept updated with e-mails and telephone calls. Salesman was knowledgeable and knew what was new that I didn’t have on my car thereby giving me the best model option. As a long time Golf owner I did not opt for a test drive. My experience with the dealership was very straight forward and I was kept well informed. It is not their fault that the delay in delivery is so long. A very straightforward experience. One visit to order. Good communication whilst waiting for delivery. One visit to collect. Car ready and waiting. Salesman explained the features and set up things that needed setting up. Took photographs of us taking delivery which were then e- mailed to us. A very pleasurable experience. Ordering was smooth and efficient. Options were discussed for my new car. A value was given for my car. Sale agreed.
Pulman Volkswagen Durham, Aftersales Department - I found this daunting as I had not booked a car in for an MOT before, however the staff at Pulman were fantastic and very friendly. I did not realise there was a café within the garage and to be offered food and drink was fantastic and a lovely touch, they clearly value their customers. Despite being my first time visiting this dealership, I felt like I was a long standing customer as the staff were so friendly, which really made me feel at ease. I received updates on the work, as a guy came out of the office to ensure everything was ok, I think he was the manager but I am not sure. I will definitely return here for my next service. this was my first experience of booking a car in for an MOT and I honestly have to say what a fantastic group of people who really give their customers great customer service. The café, food and drink, the friendly staff and the cherry on the cake was my clean car once the MOT was finished. All these were totally unexpected, but gratefully appreciated, I cannot praise them high enough. Thank you. the customer service and friendly welcome I received form the staff was first class. I was a little nervous not having visited a main dealer before, but they provided fantastic customer service. the friendly service staff kept me updated on the MOT and I could view the car from the café, which again was a nice touch so I could see the work being carried out. when I arrived I was really looked after and even offered a drink and food, which was completely unexpected, but a really nice surprise