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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

SUNDERLAND BRANCH - What was it about the experience that made you extremely satisfied?...... Very friendly and very helpful staff, Kevin Gilmore, was very polite and courteous and answered all our questions.

SUNDERLAND BRANCH - What did you particularly like when buying your new vehicle?....... From the moment we walked through the door to first look at the Tiguan we felt extremely welcome. The staff in the showroom were all approachable and friendly, which created a lovely relaxed atmosphere. We felt at ease looking around the showroom and asking questions about the car and the finance options. All questions were answered thoroughly and we felt extremely confident in the staff. The service we received from Steve Young was outstanding from start to finish. He made the whole experience enjoyable and stress free. We were overwhelmed with the special touches on collection day. The car was covered in the showroom and then revealed, a lovely touch. Steve showed us around the car and in the boot was a wash care cleaning kit and some beautiful flowers on the passenger seat. Our photo was taken outside by the car and later emailed to us. A truly magical experience. We would 100% return to this showroom in the future and 100% recommend to friends and family.