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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

What was it about the experience that made you extremely satisfied?............ Knowledgeable and courteous staff who made both me and my wife feel welcomed and valued as customers. Steve was able to answer all our questions and he was very patient especially when explaining the electronic handbrake. Once a decision had been made, he was able to get the car ready for collection in a very short time and this was much appreciated. We felt that we were being 'looked after' rather than being 'sold to'. We were kept in the picture via emails and texts from beginning to end and overall felt that Steve was catering to our needs rather than just trying to sell. Consequently, we had no hesitation in buying our Golf and are delighted with the purchase. Both Steve and his colleague made us feel special and in turn, they came across as being very honest and trustworthy. Many thanks!

What was it about the experience that made you extremely satisfied? ............Polite service, answered all my questions, no pressure selling, pleasant staff, car prepared on time.