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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

Pulman Volkswagen Durham, Aftersales Department - The price quoted for my 2 year service was competitive and booked easily over the phone.While the car was in the workshop I was contacted by text to say a health check had been done with no concerns.When I booked I was told the car would be needed for a number of hours and right on que I was contacted by text to say my car was ready.The car had been washed and the floor mats shook outside. The whole process was dealt with professionally and efficiently.

Pulman Volkswagen Durham, Aftersales Department - Agreed on a convenient date/time on initial telephone call. Reminded of this on day before by email. Did not request a courtesy car. Indicated I would wait at dealers for work to be completed and this was done within the forecasted time. All work on car carried out to my satisfaction Found car well cleaned on handover after work completed. dealt with the work on my car efficiently and within the estimated time scale. Everything carried out to my satisfaction. Free wi-fi and refreshments - relaxing cafe in which to wait. everyone from the car park supervisor ( who had obviously been alerted to my expected arrival to the reception desk staff dealt with me with courtesy and efficiently.