Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Pulman Volkswagen Durham, Approved Used Vehicle - The team knew that we were arriving in the morning and welcomed us as soon as we stepped out of our taxi. Having found the car on the internet, my initial contact with the dealer was by e-mail and telephone. I agreed to purchase the car after being sent a personalized video by the sales representative James Earnshaw. We traveled to Durham by train and collected the car on the morning of the 19th of December. The car was immaculate, had been MOT'd and serviced prior to out collection. I had, in fact, decided to purchase the car immediately after seeing it on Pulman's web-site. I very much liked the wood-finish of the interior trim. It was also replacing a Volkswagen Passat (which I had earlier sold privately) so we knew very much what to expect. There was no aspect of our experience with Pulman that I could critcize.
Pulman Volkswagen Durham, Approved Used Vehicle - Sales Advisor recognised this would be my fourth consecutive Passat Estate and tailored her advice around that - very astute. Vehicle transfer and collection arranged at mutually agreed times. The spec of Passat I wanted wasn't available at the dealership but was sourced and acquired on my behalf. Kept in the loop at all stages. All staff very friendly and knowledgeable.