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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

832 Reviews

What was it about the experience that made you extremely satisfied? ..............From first entering the showroom to leaving in my new car a few days later, I was treated with great courtesy. Nothing was too much trouble and I immediately felt well looked after. The friendly, professional and extremely knowledgeable salesperson guided me through every stage, explaining the finance arrangement clearly and concisely, and showed great knowledge when telling me about the features I could expect with my new car. He even stayed late on the evening I collected it! All in all, a very pleasurable experience. I never felt hurried or pressured into making a decision and, despite being very busy, your salesperson always took the time to make sure I was happy with every stage of the process. I have already recommended Pulman Volkswagen Sunderland to friends and will continue to do so.

What did you particularly like when buying your new vehicle? ..........How friendly and approachable Paul Souter was, I loved receiving all my video emails about my car. It was nice to know the status of the delivery of my new Golf and it did make me feel special.