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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

763 Reviews

Myself and my husband have purchased several cars from Sunderland Volkswagen. We always deal with Steven Young. We both feel that our needs are understood, information we receive is relevant and there is no hard sell like other garages. Steven is extremely approachable and very knowledgeable, he goes that extra mile to deliver excellent first-class customer service, without being the usual smarmy car salesman!

The expert knowledge of our salesman, Steve Young. Everything was handled very professionally with a personal touch from first contact to delivery of our car. Over our lifetime we have purchased eight brand-new cars from Volvo and five from Toyota, so have had experience of a lot of car salesmen. I can honestly say that Steve is the best we have ever dealt with.